What It Means to Be a Customer-Centric Machine Shop
The manufacturing industry is rife with challenges right now, including supply chain disruptions and labor shortages exacerbated by the COVID-19 pandemic.
Now more than ever, customers need a machine shop they can rely on for smooth and efficient manufacturing. When the customer-manufacturer relationship is strong, it’s easier to navigate the complexities of this industry and overcome challenges—together.
Armstrong Machining is here to be your trusted manufacturing partner. As a customer-centric precision machine shop, we’re committed to doing whatever it takes to make your life easier.
How Armstrong Machining Puts Customers First
Here’s what our people-first approach means for you:
Transparent communication. We set realistic expectations about cost and lead time and always keep our customers up to date on the status of their projects. Our commitment to communication applies to customer inquiries, too. When you reach out to us with questions, you can expect a prompt, honest answer every time.
Good-faith negotiation. We try not to be overly rigid because we know that each customer approaches us from a distinct set of circumstances. A good partnership relies on the willingness of both parties to compromise to achieve the best possible outcome. If you’re committed to finding a mutually beneficial solution, you can bet we are, too.
Proactive outreach. We reach out to customers regularly to check in on their precision machining needs, even if we’re not currently working on one of their projects. If we have open machine time, we’ll let you know that we’re here and ready to deliver a quick turnaround on any projects you may have in your queue.
Established network of vendors. We leverage a well-vetted network of trusted vendors to supplement our in-house precision machining services. We intentionally choose vendors who value communication and relationships so that we can collaborate closely with them to meet customers’ needs.
Dedicated employees. Expertise is undeniably important in manufacturing, but passion and enthusiasm are just as essential. We’ve built an empowered team of employees who enjoy the work they do and consistently go the extra mile for colleagues and customers alike. When you work with Armstrong Machining, you’ll always have genuinely dedicated machinists working on your parts.
Challenges are inevitable in manufacturing, but you don’t have to face them alone. Request a quote from Armstrong Machining, and let’s start building a partnership rooted in transparency, communication, and trust.